Terms and Conditions

Effective date: 6 October 2026

Part A Business subscription terms

1 Who we are and how this agreement works

1.1 SomeBooking is operated by HELP TECHNOLOGIES LIMITED trading as SomeBooking, registered in England and Wales under company number 16794762, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. In these terms, “SomeBooking”, “we”, “us” and “our” mean that company. “You” and “Customer” mean the business or other organisation entering into this agreement, including a sole trader acting for business purposes.

1.2 Legal and privacy enquiries: [email protected]. Service and billing enquiries: [email protected]. SomeBooking is a product of Helplexa, but buying a SomeBooking subscription does not buy a subscription to another product unless expressly stated in your order.

1.3 This agreement consists of Part A, Schedule 1, our Acceptable Use Policy and the subscription order or checkout confirmation that you accept. The Privacy Policy explains our processing of personal data. A separately signed agreement prevails to the extent it expressly varies these terms. Mandatory law and mandatory data-transfer clauses prevail over conflicting terms. Schedule 1 otherwise prevails for processing of Customer Personal Data, the order for agreed pricing and quantities, and Part A for other matters. The business liability provisions in section 13 apply to claims under Schedule 1 to the extent permitted by law; Schedule 1 does not create a separate or higher contractual liability cap.

1.4 An agreement starts when an authorised person accepts these terms and we confirm activation of the account or subscription. You must have authority to contract for the Customer and give accurate legal and billing details. An individual staff invitation does not, by itself, make that staff member personally liable for the Customer’s subscription.

1.5 The service is supplied to businesses. Public bookers use the booking interface under Part B. The venue is responsible for any separate booking conditions it communicates to its guests. We do not apply the commercial liability cap in Part A to a public booker’s consumer claim.

2 What SomeBooking provides

2.1 SomeBooking supplies booking-management software through its website, web application and supported mobile and tablet applications. Depending on your plan and the functions enabled, this includes creating and managing bookings; receiving bookings from the public; managing businesses and establishments or locations; inviting staff; assigning standard or custom roles and permissions; business-specific and establishment-specific login pages; styling public booking pages; managing multiple businesses within a group; and supported offline functions in the mobile and tablet applications.

2.2 References to an establishment and a location mean an operating venue within a business. An account or group is an administrative structure in the software, not necessarily a separate legal entity. A dedicated login page or subdomain provides an access route and branding; it does not create a separate contract, independent hosting environment, or entitlement to additional users.

2.3 Email sign-in and Google single sign-on are supported as described in the product. Other providers, integrations or features are included only if actually made available to you. Language, regional and currency settings do not guarantee that every function or payment method is available in every country.

2.4 We grant you a limited, non-exclusive right to use the service for your authorised business operations during this agreement and within your purchased plan. Authorised staff and contractors may use it on your behalf. You must not resell access or operate an unrelated service bureau without our written agreement.

2.5 Future plans, roadmap statements and demonstrations are not commitments to deliver a feature by a particular date unless we expressly agree otherwise in writing. We may identify optional experimental features as beta and explain their additional limitations before you enable them.

3 Accounts staff and access control

3.1 You must maintain an authorised account owner and keep your account contact details current. Keep control of the email accounts and Google accounts used for sign-in. Protect verification codes, sign-in links, sessions, device PINs and other credentials. Do not forward credentials or use another person’s identity to bypass access controls or any applicable plan limit.

3.2 You decide who can access each business and location and which permissions they receive. Review standard and custom roles before assignment, grant only necessary access, and promptly remove access when a person leaves or changes role. Shared devices must use the supported identification and locking controls. Unlimited users on Basic means you may add authorised users without staff-seat charges; it does not permit unauthorised access or bypassing a user limit on another plan.

3.3 Actions taken through an authorised user’s access may affect bookings, public pages, data, subscriptions or payments according to that user’s permissions. You are responsible for the instructions your authorised users give and for reasonable administration of their access. This does not make you responsible for a security failure caused by our breach or remove our own legal duties.

3.4 Audit records help attribute actions to the account or session used; they do not conclusively prove which human operated an unattended device. Investigate unexpected activity promptly and tell us if you suspect compromise. We may verify authority before changing ownership or restoring access and may temporarily restrict disputed access while protecting affected data.

3.5 Google authentication is also subject to Google’s applicable terms and availability. You are responsible for keeping a supported means of accessing your account. Disabling a Google account or losing access to an email address can prevent sign-in; account recovery requires appropriate verification.

4 Groups businesses and locations

4.1 You may convert a business account into a group or add businesses where the service and your plan allow. You must have authority from each affected business to administer it and to give us the relevant instructions. You must identify the legal business responsible for each public booking page and payment account.

4.2 Group conversion, adding a location or assigning group permissions can change which authorised people can see or manage information. Review access before making the change and provide any required notices to staff and bookers. An administrative group does not automatically authorise unrestricted sharing of personal data among separate companies.

4.3 The Customer remains responsible for the subscription scope it purchases. Where group billing is supported, the order identifies the payer and the businesses covered. Selecting a payer does not, by itself, transfer ownership of a business’s data, create permission to access that data, or release a contracting Customer from amounts already owed. A separately subscribing business is responsible for its own order.

4.4 Moving a business, changing ownership or splitting a group may require verified instructions, settlement of outstanding charges and a revised subscription. We do not resolve ownership disputes between your shareholders, staff or group companies. We may require evidence of lawful authority before exporting or transferring data.

5 Plans user allowances and charges

5.1 The plan, included features, business allowance, staff allowance, billing currency, taxes and payable total are shown at checkout or in your agreed order. Save that confirmation. Annual prices described as “per month” are monthly equivalents of an annual commitment and are billed annually unless checkout expressly states otherwise.

5.2 The standard Basic paid plan includes unlimited authorised users across the subscription account, one included business and two included locations per business. Additional businesses and additional locations are paid add-ons; extra locations are allocated to the business selected when ordered. We do not charge additional staff-seat fees. Unlimited users and bookings remain subject to the Acceptable Use Policy.

5.3 The standard Free plan costs £0, requires no payment card and has no fixed trial expiry. It includes 50 bookings created per calendar month, including subsequently cancelled bookings, measured in the location’s time zone, one business, one location and one user. Basic includes unlimited genuine bookings. Web and supported mobile access follow the same plan allowances and permissions; offline mode and guest-payment collection require an eligible paid plan. A free plan or trial does not automatically authorise a paid subscription. Any separately offered trial or automatic paid conversion must state its duration, amount, billing interval and conversion date and require your express authorisation.

5.4 Paid subscriptions renew automatically for the same monthly or annual interval until cancelled. We charge the agreed subscription fees in advance through Stripe or another payment provider identified before you authorise payment. Keep payment details current. SomeBooking subscription payments are entirely separate from payments your guests make to your business.

5.5 Additional businesses and locations, and any other paid add-ons actually offered, are charged only under the price and billing method disclosed and accepted when ordered. Annual add-on prices are monthly equivalents billed annually. Add-ons purchased partway through an annual term are charged for the remaining time to the existing renewal date. We show whether a change takes effect immediately, whether it is prorated, and when the next charge falls due. We do not impose undisclosed overage charges or automatically upgrade you merely because you reach a limit.

5.6 Prices on our marketing and pricing pages are shown in pounds sterling (GBP). Where available, our payment provider may offer conversion into another currency at checkout. Checkout shows the currency and final amount before you authorise payment; do not assume that a GBP price is the same numerical amount in another currency. Your bank or card issuer may apply its own currency conversion or fees. You are responsible for correct billing location and tax details. Applicable taxes are displayed before purchase. You remain responsible for taxes on your own sales. A language or currency selection does not determine your tax residence.

5.7 We may change subscription prices for a future renewal by giving reasonable advance notice to your billing contact. The change does not increase fees for a prepaid current term. You can cancel renewal before the increase takes effect. A fixed price expressly agreed for a longer period remains effective for that period.

5.8 Unlimited bookings means no numerical cap on genuine bookings within the paid plan. It does not allow synthetic traffic, abusive automation, denial-of-service activity or using the service as general-purpose storage. It is not a guarantee of a particular processing speed, simultaneous-user capacity or uninterrupted operation; availability is addressed in section 11. We apply the Acceptable Use Policy proportionately and will discuss legitimate high-volume requirements before imposing lasting restrictions where reasonably possible. Legitimate booking volume is not, by itself, abuse and does not authorise undisclosed overage charges.

6 Cancellation payment failure and subscription refunds

6.1 You can stop renewal through the available billing controls or by contacting support before renewal. We will acknowledge cancellation. Cancellation normally takes effect at the end of your current paid term; deleting an app or abandoning an account does not cancel a subscription. Switching to a free plan is different from closing the account and deleting its data.

6.2 Downgrades and removal of paid add-ons normally take effect at the next renewal unless you accept a different effective date. We will explain the resulting feature and capacity limits. You must bring the account within the allowances of the new plan, including its business and location limits and, when moving to Free, its one-user limit. Removing a business or location add-on while remaining on Basic does not introduce a staff-seat charge or a numerical user limit. We will give notice of any resulting data deletion; a downgrade does not authorise immediate destruction of your records without notice.

6.3 If payment fails, we may retry and will notify your billing contact. The affected paid service has a five-day grace period from the recorded invoice overdue date, based on the invoice due date or finalisation date where no due date is available. Where the provider reports a past-due or unpaid subscription without an invoice date, we use the first recorded overdue time. Retries do not restart the grace period. If payment remains outstanding when the grace period expires, we may restrict the affected paid service until resolved. An unpaid main group subscription can restrict the group; a separately billed additional business may be restricted independently. Security or legal restrictions may take effect immediately under section 14.

6.4 We will not block a statutory personal-data request or a legally required export solely to force payment. You should contact us promptly about a disputed invoice. We will investigate genuine disputes and may maintain proportionate protective restrictions while a payment is reversed or contested; exercising a lawful chargeback right is not itself misconduct.

6.5 Except where law requires otherwise or these terms expressly provide a remedy, we do not refund a voluntarily cancelled current term, unused capacity or a mid-term downgrade. We will correct duplicate or erroneous charges. This rule does not exclude remedies for our breach.

6.6 If we end a paid service for convenience before the prepaid period expires, or you validly terminate for our uncured material breach or a materially adverse change under these terms, we will refund prepaid subscription fees for the period after termination. Venue deposits and guest payments are governed by section 7, not this subscription refund policy.

7 Deposits prepayments and Stripe Connect

7.1 You are the supplier to your guests. You determine and must clearly communicate your prices, booking conditions, deposit or prepayment requirements, cancellation deadlines, no-show rules and refund terms before a guest commits. Those conditions must comply with applicable law. You are responsible for providing that information through your own appropriate channels, such as your website or direct communications. SomeBooking does not provide a dedicated facility for uploading or displaying your legal policies. Do not assume that publishing a booking page communicates conditions that you have not separately made available to the guest. You handle fulfilment, receipts, guest complaints, cancellations and refunds.

7.2 Where enabled, SomeBooking connects your business to Stripe Connect to facilitate payment processing. Stripe provides the payment services under its own applicable agreements, including the Stripe Connected Account Agreement at https://stripe.com/legal/connect-account and the Stripe Services Agreement applicable to your account country. You must complete Stripe onboarding and verification and comply with its requirements and restrictions.

7.3 You authorise SomeBooking to connect your business’s Stripe account and transmit and receive the information needed to enable booking payments and display their status. Your business accepts its own payments through Stripe Connect. Authorised business users can submit supported guest-payment refund instructions through SomeBooking’s web and mobile interfaces while online. Your business decides whether a refund is owed and funds it. SomeBooking transmits supported instructions to Stripe; it does not independently decide refund entitlement or fund guest refunds. This business-user functionality does not provide a guest complaint or refund-request channel. Payment disputes are handled by your business with Stripe and the relevant customer.

7.4 Third-party processing, currency conversion, dispute, payout or other fees may apply. Check your Stripe account agreement and pricing, including https://stripe.com/pricing and https://stripe.com/connect/pricing, for the fees relevant to your country, card mix and account setup. A SomeBooking subscription does not include or waive those fees. SomeBooking charges for its software subscription and selected subscription add-ons. We do not take a commission on your booking payments.

7.5 You are responsible to your guests for refund decisions and for funding refunds and chargebacks associated with your sales, subject to applicable law and the Stripe agreements. Cancelling a booking does not itself guarantee a payment has been refunded; check the payment status. Processing fees may not be returned when a payment is refunded. Stripe controls its own settlement timing, reserves, verification holds and restrictions.

7.6 SomeBooking is not the seller of your meal, venue service or event and is not a party to your guest-payment dispute. Direct requests about a booking payment, refund or chargeback to the business that took the payment and, where relevant, Stripe or the customer’s payment provider. SomeBooking’s own subscription billing remains a separate relationship between SomeBooking and its subscribing customer. Nothing in this clause excludes liability that cannot lawfully be excluded.

7.7 If several locations use one connected account, or a group business uses another group entity’s account, you must have authority and a lawful arrangement accepted by Stripe. Identify the actual selling business and payment recipient to the guest. Sharing a group in SomeBooking does not automatically authorise one legal entity to collect another’s payments.

7.8 Keep card numbers, card security codes and banking credentials out of booking notes, uploads, emails and support messages. Use the supported payment interface. A locally saved offline booking is not confirmation that a payment was authorised, captured or refunded.

8 Booking operations and public pages

8.1 You are responsible for accurate opening hours, capacity, locations, time zones, table or resource settings, closures, availability and public descriptions. Review automated rules and confirmations before relying on them. A booking request, a waiting-list entry, a payment attempt and a confirmed booking are different states; you must make their meaning clear to guests.

8.2 You must honour bookings you accept or promptly contact affected guests and provide any remedies you owe them. SomeBooking does not guarantee attendance, payment success, a particular table, additional revenue or that double bookings can never occur. You remain responsible for operational decisions and communications with guests. Our service obligations are set out in section 11; liability between us and the Customer is addressed in section 13.

8.3 Notifications can be delayed, filtered or fail because of recipient settings, incorrect contact details, network issues or third-party services. Check the booking record and follow up directly where necessary. Do not use SomeBooking as an emergency or safety-critical communication system.

8.4 You may style public pages using supported controls and content you have the right to use. Keep the business and location information you enter accurate and make your business identity, direct contact details, booking conditions and required privacy information available to guests through your own appropriate channels. SomeBooking does not provide a dedicated facility for uploading or displaying a venue’s terms, cancellation or refund policy, or privacy notice. You remain responsible for communicating that information when required. Do not imply that your business is operated or endorsed by SomeBooking or another business. Public content may be indexed or cached by search engines; do not publish confidential information there.

8.5 Booking notes can include sensitive information such as allergies or accessibility needs only where necessary and lawfully collected. Obtain any required explicit consent and restrict access. SomeBooking is not a clinical record system and booking notes do not replace direct discussion with the guest, appropriate food-safety procedures or your other legal responsibilities.

9 Offline mode and mobile devices

9.1 Offline mode is available on supported mobile and tablet apps for eligible paid businesses when enabled by the account owner and permitted for the user. It allows viewing previously synchronised information and recording provisional, unallocated bookings. Offline bookings are unconfirmed until synchronisation succeeds and server availability and permission checks pass. Editing existing bookings, cancellation, refunds, email resend and payment operations require an online connection. Availability depends on the app version, settings, device and downloaded data. Initial sign-in and web access require connectivity.

9.2 While a device is offline, its records may be out of date. Other devices, staff and public booking channels can change availability at the same time. Unsynchronised changes may conflict, fail or require resolution after reconnection. A locally saved change must not be treated as successfully received by the server until synchronisation is confirmed.

9.3 Before taking bookings offline, coordinate availability with your team and use appropriate contingency procedures. Reconnect promptly, check synchronisation status, resolve conflicts and verify any affected confirmations, capacity and payment status. Do not uninstall the app, clear its storage, replace the device or sign out before checking whether pending changes could be lost.

9.4 Offline mode stores business information on the device. You must secure the device, use supported locks and updates, restrict physical access and securely remove data before disposal or reassignment. Revoking access on the server may not immediately remove cached information or end an offline session on a disconnected device. Recover or manage the device as necessary and contact us promptly if it is lost or compromised.

9.5 Our obligations concerning the software and Customer Personal Data are set out in section 11 and Schedule 1. The business liability provisions in section 13 apply to claims concerning offline functions to the extent permitted by law. Follow the app’s instructions for local storage, authentication and clearing data.

10 Customer data privacy and confidentiality

10.1 As between us, you retain your rights in the business content and records you provide. This does not give you ownership of individuals or remove their privacy rights. You grant us the limited permission needed to host, reproduce, transmit and display your content to deliver, support and secure the service and comply with law. Public display is limited to content intended for publication.

10.2 Each party must comply with data protection law applicable to it. Schedule 1 governs personal data we process on your behalf. Our Privacy Policy covers our own controller activities, including account administration, subscription billing, security and support. You must provide your own appropriate notice to guests and staff and establish the legal basis for collecting and using their data.

10.3 Neither the subscription nor group membership gives us permission to sell guest contact lists or use identifiable booking records for unrelated advertising or model training. Any materially different use requires a separate lawful basis, appropriate notices and, where required, consent or agreement.

10.4 Each party must protect the other’s non-public business information with reasonable care, use it only for this agreement and disclose it only to people who need access and are bound by confidentiality. These obligations do not apply to information lawfully public, independently developed or properly received without a duty of confidence. A legally required disclosure must be limited to what is required and notified in advance where lawful.

11 Security availability and support

11.1 We will provide the service with reasonable care and skill and implement appropriate technical and organisational security measures as required by applicable law. Schedule 1 sets out our obligations when processing Customer Personal Data. We will take reasonable steps to investigate and address reported material defects and security incidents. These are obligations to take reasonable care and appropriate measures, not a guarantee that every defect, interruption or loss will be prevented.

11.2 The service may experience errors, interruptions, delays or temporary unavailability. No online system, app, network or storage method is completely secure or free from error. We do not warrant that the service will operate continuously, be error-free, prevent every attack or be suitable as the sole means of maintaining your booking records. An interruption or error does not, by itself, establish a breach of our obligation to exercise reasonable care and skill. Nothing in this section removes obligations or rights that cannot lawfully be excluded.

11.3 Maintenance, updates, software faults, infrastructure failures and events outside our reasonable control can affect availability. We will give reasonable advance notice of planned material disruption where practicable and take reasonable steps to restore service after an interruption. There is no specific uptime percentage, recovery deadline, guaranteed response time, round-the-clock support or automatic service-credit scheme unless expressly agreed in writing. Whether an interruption gives rise to a valid claim depends on our obligations and the circumstances; any business claim is subject to section 13.

11.4 You must use supported devices, browsers and app versions, maintain reasonable connectivity and promptly install security updates. We will give reasonable notice before ending support for a version where practicable. You must maintain reasonable business-continuity arrangements for an interruption, including a way to record and manage bookings independently of SomeBooking and lawful copies of essential records where available. Offline mode is subject to section 9 and is not a substitute for those arrangements or a guarantee of access during every incident. Your precautions do not remove our applicable security and recovery duties.

11.5 We may update the service for security, reliability and product development. If we materially reduce core paid functionality during a prepaid term, we will give reasonable notice and, if we cannot provide a reasonable alternative, allow you to terminate the affected service with the refund described in section 6.6.

12 Third parties and intellectual property

12.1 We and our licensors retain rights in SomeBooking, its software, documentation, design and branding. You may not copy, reverse engineer, distribute or create derivative products from the software except as expressly authorised or permitted by law. Mandatory rights concerning interoperability, competition, research or statutory exceptions are preserved.

12.2 Third-party services such as Google sign-in, Stripe and app stores have their own terms, privacy practices and availability. You must authorise connections and hold the necessary rights. We do not guarantee that an external service will continue unchanged. We remain responsible for subcontractors used to perform our own contractual duties to the extent required by this agreement and law.

12.3 You grant us permission to display your logo on the booking pages you configure. We will obtain separate permission before using your name, logo or testimonial as a customer endorsement in our marketing. Feedback may be used to improve the service, but does not authorise publication of your confidential information or personal data.

12.4 App installation gives you a licence to use the app on devices you own or control as permitted by the relevant store’s rules. App stores are not responsible for SomeBooking’s business booking obligations. Any additional applicable store licence terms must be presented with the app; they cannot remove mandatory rights.

13 Responsibility and liability between businesses

13.1 Nothing in this agreement excludes or limits liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; or any other liability that cannot lawfully be excluded or limited. Mandatory rights of data subjects and powers of regulators are unaffected.

13.2 Subject to section 13.1, neither party is liable to the other for indirect or consequential loss. To the extent permitted by law, we are not liable for loss of profit, revenue, business, business opportunity, anticipated savings, goodwill or reputation, whether that loss is direct or indirect. These exclusions apply to claims arising from interruptions, unavailable booking records, missed or duplicate bookings, notification failures and other use of the service. Any other recoverable loss or cost, including a claim for data-restoration costs, is subject to section 13.3. This clause does not create a separate obligation to reimburse restoration expenses, venue refunds, guest compensation or the value of bookings.

13.3 Subject to section 13.1 and the treatment of subscription refunds in section 13.7, our total aggregate liability to the Customer arising under or in connection with this agreement is limited to the SomeBooking subscription fees paid or payable by the Customer for the twelve months immediately preceding the event giving rise to the claim. Claims arising from the same or related events are assessed together using the date of the first such event; the cap is not multiplied by the number of bookings, guests, users, businesses, locations or legal grounds relied on. The cap applies to recoverable damages and costs in contract, negligence or otherwise, including contractual claims concerning confidentiality, data protection, offline functions and Schedule 1, to the extent permitted by law. Subscription fees include purchased SomeBooking subscription add-ons. Guest payments, venue deposits and Stripe processing charges are not SomeBooking subscription fees for this calculation. This cap does not restrict liability or statutory rights that cannot lawfully be limited.

13.4 We are liable only to the extent a recoverable loss is attributable to our breach or other legal responsibility, subject to sections 13.1 to 13.3. We are not the supplier of the business’s food, premises, event or other venue service and do not assume its obligations to guests. A venue’s independent decision to refund or compensate a guest does not automatically create an obligation for SomeBooking to reimburse it. A third party’s involvement does not remove liability that the law imposes on us for our own acts, omissions or subprocessor obligations.

13.5 You will reimburse reasonable amounts finally awarded to a third party, or agreed in a settlement you approve, for a claim caused by your unlawful uploaded content, infringement of another person’s intellectual property, or fraudulent or unlawful use of the service. This does not apply to the extent caused by our breach. We must notify you promptly, permit reasonable involvement in the defence, mitigate loss and not settle in a way that imposes an admission or obligation on you without consent.

13.6 Both parties must take reasonable steps to limit avoidable loss. The Customer’s responsibilities include the continuity precautions in sections 9 and 11 and promptly contacting affected guests when necessary. All exclusions and limits in this section apply only to the extent legally effective. They do not remove our obligation to perform the agreement or any liability that cannot lawfully be excluded or limited.

13.7 An express obligation under these terms to refund unused prepaid SomeBooking subscription fees is separate from the damages cap in section 13.3. The refund is limited to the unused prepaid amount for the affected service and period specified by the applicable clause; it is not compensation for lost bookings or business income. The same amount cannot be recovered twice through a refund and a damages claim. No automatic refund or service credit arises merely because an interruption occurs, except where required by law or expressly provided by these terms.

14 Suspension and ending the agreement

14.1 We may restrict access where reasonably necessary to address a credible security threat, unlawful activity, material breach of the Acceptable Use Policy, payment failure under section 6, or a binding legal requirement. We will normally explain the reason, give an opportunity to fix it and limit the restriction to affected functions or accounts. We may act immediately where delay risks harm, evidence loss or breach of law.

14.2 Where lawful and safe, we will notify your account contact, allow you to challenge an error and restore access when the reason is resolved. Suspension does not automatically delete data. We will consider proportionate ways to let you obtain essential booking records without exposing others or undermining a lawful restriction.

14.3 Either party may terminate for a material breach that is not remedied within a reasonable period specified in the notice after written notice, or immediately if the breach cannot reasonably be remedied. We may end a free account with reasonable advance notice for inactivity or discontinuation unless an immediate restriction is justified under section 14.1. We may decline a paid renewal with reasonable advance notice.

14.4 On expiry or termination, access and paid features end as notified, outstanding charges remain due, and you must stop using the affected service. Existing bookings, refunds and duties to guests remain your responsibility. We will provide the data return and deletion arrangements in section 15 and Schedule 1. Confidentiality, accrued rights, liability, data-protection duties and provisions intended to survive remain effective.

15 Export deletion and switching

15.1 You can request return of your Customer Data during the agreement and on account closure by contacting [email protected], subject to verification and lawful restrictions. We will agree reasonable arrangements for providing a usable copy of the records we process for you. This does not include our source code, another customer’s data or protected internal security information. Any mandatory export and switching rights remain unaffected.

15.2 Cancellation of renewal does not by itself close an account that remains on a free plan. On closure, you may instruct us to return or delete Customer Personal Data. We will complete return and deletion without undue delay, subject to any applicable retrieval rights and retention required by law. Backup copies are isolated from ordinary use until overwritten or deleted through the backup lifecycle. We continue to protect those copies and reapply deletion instructions if a backup is restored. We will explain the arrangements applicable to your request.

15.3 Where mandatory switching law, including the EU Data Act, applies to the Customer and the service, you may request switching to another provider or your own infrastructure without waiting for a renewal. We will cooperate in good faith, provide the assistance, exportable data, information and interfaces required by that law, and maintain appropriate continuity and security during transition. The normal transition period will be no longer than 30 calendar days from the agreed start following any lawful notice period, subject to a lawful extension. If technically infeasible, we will give the required reasoned notice within 14 working days and an alternative period no longer than seven months. You may request an extension as permitted by law. This clause does not promise an automatic migration into another provider’s system, a bespoke integration or transfer of our source code or protected internal assets; any assistance beyond mandatory requirements must be separately agreed.

15.4 For a switching process covered by section 15.3, there will be at least 30 days for retrieval after transition; Schedule 1 deletion follows that window unless you instruct earlier deletion. We will explain completion, termination and deletion in writing. We will not impose a switching or data-egress charge. Ordinary subscription fees apply only for the period service continues, and unused prepaid subscription fees will be refunded for the period after termination. These rights override conflicting annual-term or export-window wording. This is a refund of unused subscription fees, not compensation for booking values, venue revenue or third-party migration costs, and section 13.7 applies.

16 Changes notices and governing law

16.1 Material contractual changes will be notified reasonably in advance of taking effect. Changes needed urgently for law or security may take effect sooner with an explanation. A materially adverse change during a prepaid term gives you the right to terminate before it takes effect and receive the section 6.6 refund. We do not backdate new obligations. Price changes follow section 5.7.

16.2 We may send contractual notices to your account or billing email and display a copy in the service. Keep those details current. Send notices to us using the legal contact in section 1.2. Notices take effect on delivery, not merely on an unsuccessful send. We will use an alternative reasonable method if we know delivery failed.

16.3 Neither party is responsible for a delay caused by an event genuinely beyond its reasonable control that it could not reasonably prevent or mitigate. The affected party must notify the other and take reasonable steps to resume performance. This does not excuse payment already due or compliance with applicable data-protection duties. Either party may end the affected service if substantial disruption continues for an unreasonable period, with unused prepaid fees refunded.

16.4 You may transfer this agreement with our written agreement, which we will not unreasonably withhold for a genuine business transfer with appropriate safeguards. We may transfer it as part of a sale or reorganisation if the successor assumes our obligations and your rights are not materially reduced. Personal data transfers remain subject to applicable law and notice requirements.

16.5 This agreement is the entire agreement about the service, without excluding liability for fraud or mandatory rights. Failure to enforce a provision immediately is not a waiver. An invalid provision is severed only to the extent necessary; the remaining agreement continues where lawful. No unrelated third party gains enforcement rights merely by being mentioned.

16.6 Part A is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to mandatory rules that require otherwise. Part B separately preserves the rights and court options of consumers.

Part B Public booking user terms

17 Using a public booking page

17.1 This Part applies when you use a SomeBooking booking page as a guest. The page is provided through HELP TECHNOLOGIES LIMITED, whose details appear in section 1.1. It gives you permission to use the interface for genuine bookings and sets fair rules for that use. You do not buy a SomeBooking business subscription by making a booking.

17.2 The venue or business you book with supplies the meal, event, visit or other booked service. Your booking contract is with that business, subject to any conditions it has lawfully communicated and applicable law. SomeBooking supplies the booking technology and is not the venue operator. We do not provide a dedicated facility for the venue to upload or display its legal policies, or a guest-to-venue support messaging facility. Contact the business directly using its own telephone, email, website or other contact channels about availability, special requirements, amendments, cancellations, refunds or its service.

17.3 Give accurate contact and booking details and book for others only with appropriate authority. Do not make fraudulent, speculative bulk or deliberately disruptive bookings or misuse another person’s details. You must be legally able to make the booking; any venue age restrictions still apply. An adult should make bookings involving children and avoid providing unnecessary information about them.

17.4 Check the date, time, location, party size and any amount requested before submitting. Obtain any applicable cancellation, no-show or refund conditions directly from the venue through its own channels before committing; do not assume that a venue policy is available through SomeBooking. A pending request or waiting-list entry is not confirmation. Check the booking status and any confirmation you receive. Contact the venue directly if the status is unclear; avoid repeated submissions that could create duplicate bookings or charges.

17.5 Where a deposit or prepayment applies, check the amount requested before authorising payment. The venue is responsible for communicating its payment, cancellation, no-show and refund conditions before you commit. SomeBooking does not supply or determine those conditions or provide a dedicated venue-policy display facility. Stripe processes supported payments for the relevant business or its authorised payment recipient. The business decides and funds refunds it owes. A cancellation message is not proof of a refund. Contact the business directly through its own channels about a refund or payment status; SomeBooking does not provide a guest refund-request or dispute-resolution service. Your statutory rights and rights through your card issuer or payment provider remain intact.

17.6 Provide only necessary special-request information. The venue is responsible for explaining its use of allergy, health or accessibility information and obtaining any consent required by law. Obtain its privacy information directly through its own channels if needed; SomeBooking does not provide a dedicated facility for displaying the venue’s privacy notice. Discuss safety-critical needs directly with the venue; typing a note does not confirm that it can accommodate them.

17.7 Our Privacy Policy explains SomeBooking’s role and processing. The venue is separately responsible for its use of booking information and for providing its own required privacy information through its own channels. Using a booking page does not automatically opt you into marketing. Our Acceptable Use Policy applies to your use of the interface, but it does not impose the business subscription charges, indemnity or commercial liability cap on you.

17.8 We will exercise reasonable care and skill in providing the booking interface. The interface may be interrupted, delayed or unavailable and is not guaranteed to be error-free. We are responsible for losses caused by our breach to the extent required by applicable law. We do not assume responsibility for the venue’s performance, independent refund decisions or other independent acts merely because it uses SomeBooking. Nothing in this Part excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability or consumer right that cannot lawfully be excluded or limited.

17.9 For technical issues or misuse of SomeBooking itself, contact [email protected]. That address is SomeBooking support, not a contact channel for the venue. Contact the venue directly for matters concerning its bookings, service or guest payments. These terms are governed by the law of England and Wales, but consumers retain mandatory protections and rights to bring proceedings in their home courts where applicable, including Scotland and Northern Ireland. Mandatory local consumer rights remain unaffected by the language of these terms.

Schedule 1 Data processing agreement

D1 Parties scope and instructions

D1.1 This Schedule applies whenever HELP TECHNOLOGIES LIMITED processes personal data on behalf of the Customer under Part A. “Customer Personal Data” means personal data in bookings, guest records, staff administration records, audit records and other content we process on your instructions. “Data Protection Law” means the UK GDPR, Data Protection Act 2018 and applicable amendments, the EU GDPR where applicable, and other applicable privacy law. Controller, processor, subprocessor, personal data breach and processing have their legal meanings.

D1.2 You act as controller, or as a processor with authority from the relevant controller, and we act as processor or subprocessor respectively. In a group, each business’s actual purposes and decisions determine its controller role. You must have authority to give instructions for each controller whose data you include and ensure that any required contractual arrangements are in place. Contact us before including another controller’s data if that authority or arrangement is absent. These contractual labels do not override the facts or imply that adding a business in the software completes a separate legal agreement.

D1.3 Processing covers collecting, recording, organising, storing, retrieving, transmitting, displaying, synchronising, exporting and deleting records to deliver booking administration, staff access, notifications, reporting, support, security and connected payments as configured. It lasts while we provide those services and during the agreed return and deletion process.

D1.4 Data subjects are guests, people in booking parties, prospective guests, business contacts, staff, contractors and authorised users. Data can include names, contact details, booking dates and locations, party size, preferences, communications, operational notes, staff membership and roles, action timestamps, payment references, amounts and status. Necessary allergy or accessibility information may reveal health data; other sensitive categories, criminal records and full payment credentials are outside the permitted scope unless separately agreed and lawful.

D1.5 Your documented instructions comprise this agreement, settings and authorised actions in the service, and other written instructions agreed with us. We will process only on those instructions, including for transfers, unless applicable law requires otherwise. We will tell you of a legal requirement before processing unless prohibited by law, and immediately inform you if we consider an instruction infringes applicable data-protection law. We may pause the disputed operation while it is resolved.

D2 Customer obligations and confidentiality

D2.1 You determine lawful purposes, minimise data, maintain accuracy, set necessary retention, provide notices and establish the required lawful bases and any special-category conditions. You must handle staff-monitoring transparency, lawful group sharing and consent evidence where applicable. You must not instruct unlawful processing.

D2.2 We will permit access only to people who need it for authorised work and are under binding confidentiality obligations or an equivalent statutory duty. Access must be reviewed and removed when no longer required. We will not use Customer Personal Data for our own unrelated advertising, sale of lists or training general-purpose models.

D3 Security measures

D3.1 We will implement appropriate technical and organisational measures under applicable security law, taking account of the nature and sensitivity of the data, risks, available technology and implementation costs. Measures must protect confidentiality, integrity, availability and resilience, enable appropriate restoration and be regularly assessed.

D3.2 We will maintain measures proportionate to the processing and risks, including encrypted network transport; access controls for account, business and location permissions; appropriate restriction of administrative access; protection of authentication secrets and integration credentials; relevant security logging; vulnerability and patch management; appropriate backup and recovery arrangements; confidentiality controls; incident handling; and secure deletion arrangements. We will assess the effectiveness of appropriate safeguards as required by applicable law. This Schedule does not promise a particular backup frequency, recovery time, recovery point, certification, dedicated infrastructure or customer-specific security audit unless separately agreed in writing.

D3.3 You are responsible for your devices, networks, user permissions and exported copies. We remain responsible for the service and for implementing the agreed safeguards. Security duties are shared according to actual control, not waived by the existence of offline mode.

D4 Subprocessors and transfers

D4.1 You give general written authorisation for the subprocessors disclosed to you under D10. Before adding or replacing a subprocessor, we will give reasonable advance notice identifying its role and relevant location, allowing you to object on reasonable data-protection grounds. We will discuss an alternative or safeguards. If no reasonable resolution is available, either party may terminate the affected service before the change, with a refund of unused prepaid fees. An urgent protective change requires as much prior notice as practicable and prompt explanation; it does not remove the right to object.

D4.2 We will carry out appropriate due diligence, impose equivalent applicable data-protection obligations in a written contract, and remain responsible to you for the subprocessor’s performance of those obligations.

D4.3 We will not make a restricted international transfer without your documented instructions and a lawful mechanism, such as a valid adequacy decision or applicable contractual safeguards. Where required we will use the EU standard contractual clauses and the UK Addendum or International Data Transfer Agreement, complete their annexes, assess the transfer and adopt supplementary safeguards. This Schedule alone is not a completed transfer instrument. We will provide relevant information or a copy of safeguards on request, with lawful redactions.

D4.4 A business’s separately selected payment provider or sign-in provider is not automatically our subprocessor for all its activities. Stripe and Google can act independently for their own purposes. We will identify our own vendors’ actual roles and not treat every recipient as interchangeable.

D5 Individual rights and regulatory assistance

D5.1 Taking account of the processing, we will assist you through appropriate technical and organisational measures with access, correction, deletion, restriction, portability, objection and other applicable rights. We will promptly forward a request relating to your data and will not independently decide it unless you authorise us or law requires us to act.

D5.2 We will provide the assistance required by applicable data-protection law with security obligations, impact assessments, prior consultation and notifications to regulators and affected people, taking account of the nature of the processing and information available to us. Any charge for exceptional assistance must be reasonable and agreed in advance and must not prevent compliance with mandatory obligations. We bear our own costs of remedying our breach. This does not create an obligation to reimburse the Customer’s advisers or other response costs; any claim for such costs is governed by section 13 and applicable law.

D6 Personal data breaches

D6.1 We will notify your designated security contact without undue delay after becoming aware of a personal data breach affecting Customer Personal Data. We will not wait for a complete investigation. We will provide available information about the nature and likely consequences, affected data and people, measures taken or proposed, and an incident contact, supplementing it as more becomes known.

D6.2 We will take appropriate containment and remediation steps, preserve relevant evidence and cooperate with your response. You decide and make notifications required of you as controller; we meet any obligations independently imposed on us. Neither party will make an unnecessary public statement identifying the other without consultation, unless law or urgent protection of individuals requires it.

D7 Return deletion and backups

D7.1 At the end of processing, you choose return or deletion of Customer Personal Data, and we will delete remaining copies unless applicable law requires retention. Section 15 sets the arrangements for return and deletion. A lawful switching process extends the retrieval window as described there. On request we will confirm completion and explain any legally retained categories and period.

D7.2 While a backup awaits scheduled expiry, we will isolate it from ordinary use, restrict access and continue protecting it. If restored for recovery, deletion instructions must be reapplied. Legally retained data will be separated where practicable and used only for the required purpose. You must remove your own device caches and exports when no longer needed.

D8 Information and audits

D8.1 We will make available information reasonably needed to demonstrate compliance with this Schedule and allow and contribute to audits and inspections by you or a suitably qualified auditor you appoint. We may first provide relevant documents and reports where they adequately address the request, but will not use that process to defeat a necessary inspection.

D8.2 Audits must protect other customers’ data, security and confidentiality, minimise disruption and normally take place on reasonable notice during business hours. These arrangements do not prevent necessary urgent audits after a material incident, a reasonable compliance concern or a regulator’s request. Each party bears its own ordinary participation costs, and the Customer is responsible for fees of an auditor it appoints unless otherwise agreed or required by law. We will not charge for correcting our own breach. Any additional external expense we are asked to fund requires our advance written agreement, except where law requires otherwise. Claims for recoverable audit or remediation costs are subject to section 13 to the extent legally permitted; this clause creates no separate uncapped reimbursement obligation.

D9 Continuing duties

D9.1 This Schedule remains effective while we hold Customer Personal Data for processing, even after the subscription ends. Changes cannot reduce protection below applicable law. Section 13 governs contractual damages and cost claims between SomeBooking and the Customer under this Schedule to the extent permitted by law. It does not remove our duty to perform mandatory data-protection obligations or restrict individuals’ statutory compensation rights, regulator powers or liability that cannot lawfully be limited.

D10 Subprocessor information

D10.1 We will make available information identifying our subprocessors, their processing purposes and relevant processing locations before their use is authorised under this Schedule, and on request at [email protected]. Changes follow D4. You can request the current information by email; this clause does not promise a separate in-app subprocessor register. Stripe and Google’s independent processing is explained in our Privacy Policy and their own notices.